Help Center

Browse the products, choose your preferred size and color, and click “Add to Cart.”
Proceed to checkout, enter your details, and complete the payment using our secure payment gateway.

No, you can place an order using guest checkout.
However, creating an account allows you to track orders, save addresses, and view your order history easily.

Orders can be canceled only before they are shipped.
Once dispatched, modification or cancellation is not possible.
For cancellation requests, email us at genzini.aa@gmail.com
as soon as possible.

If you receive an incorrect item, size, or a damaged product, contact us within 48 hours of delivery with photos or videos.
We will assist you with a replacement or refund according to our return policy.

We accept all major online payment options, including UPI, debit cards, credit cards, net banking, and wallet payments through secure and trusted payment gateways.

COD availability depends on your delivery location and courier coverage.
If COD is available for your area, you will see the option at checkout.

Yes. All payments on Genzini are processed through encrypted and PCI-compliant payment gateways.
Your card and personal details are always safe and never stored on our servers.

Payments may fail due to network issues, incorrect details, low balance, or bank restrictions.

If your payment fails but the amount is deducted, it is usually refunded by your bank within a few hours to 3 working days.

Once your order is shipped, you will receive an email or SMS with a tracking link and courier details.

You can use this link anytime to track your order’s current status.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at genzini.aa@gmail.com with photos or videos.

Our team will assist you with a replacement or refund as per our return policy.

To initiate a return, email us at genzini.aa@gmail.com with your order number, product details, and reason for return.

Once approved, you will receive instructions on how to send the product back to us.

Refunds are processed after we receive and inspect the returned item.

If approved, the refund will be credited to your original payment method within 7–10 business days.

Browse the products, select your preferred size and color, and click “Add to Cart.”

Proceed to checkout, enter your shipping details, and complete the payment using the available payment methods.

Yes. You can place an order using Guest Checkout.

However, creating an account allows you to track orders, save details, and access your order history easily.

After placing an order, you will receive an order confirmation email containing your order number, product details, and payment status.

Orders can be changed or canceled only before they are shipped.

Once the order is dispatched, no modifications or cancellations are possible.

If you want to cancel, contact support immediately with your order number.